Privacy Policy

Turning Towards Therapy is committed to respecting your privacy and protecting the personal information you choose to share. This Privacy Policy explains how information may be collected, used, and protected when you visit this website or reach out to inquire about therapy services.

Last Updated: October 2026

1. Use of This Website

This website is operated by Turning Towards Therapy, the private practice of Sarah Shannon, LMFT, PMH-C, and provides general information about virtual therapy services available to adults in Tennessee and Mississippi.

The information provided on this website is for educational and informational purposes only and is not intended to replace professional mental health care, diagnosis, or treatment.

Using this website or submitting an inquiry does not establish a therapist-client relationship.

2. Information You Provide Voluntarily

When you complete a contact form, request a consultation, or communicate with Turning Towards Therapy, you may voluntarily provide information such as:

Your name
Your email address
Your phone number
Your state of residence
Your preferred payment or insurance option
General information about the services you're interested in
Any additional details you choose to include in your message

This information is collected to respond to your inquiry, answer questions, discuss availability, and assist with the process of beginning therapy services.

Please avoid including detailed medical histories, diagnoses, or other sensitive personal information in general website contact forms or standard email communications.

3. Confidentiality and HIPAA

Turning Towards Therapy takes your privacy seriously and follows applicable professional confidentiality requirements. However, general website contact forms and standard email communications may not provide the same level of security as a designated, HIPAA-compliant client portal. Please use discretion when sharing personal or sensitive information through these methods.

Once a therapeutic relationship has been established, protected health information is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.

Clients receive additional information about confidentiality, privacy rights, and the handling of clinical records through the practice's Notice of Privacy Practices and informed consent documents.

Confidentiality may be subject to legally permitted or required exceptions, including certain safety concerns, mandatory reporting obligations, and lawful legal processes.

4. How Your Information Is Used

Information submitted through this website may be used to:

Respond to questions or requests for information
Coordinate complimentary phone consultations
Discuss scheduling, availability, and therapy services
Provide information about fees, insurance, or payment options
Maintain website functionality and security
Comply with applicable legal and professional obligations

Turning Towards Therapy does not sell your personal information.

Information submitted through the website is not used for unrelated promotional communications without an appropriate basis or permission.

5. Cookies and Website Analytics

This website may use cookies or similar technologies necessary for website functionality, security, and performance.

If website analytics tools are enabled, they may collect technical information such as browser type, device information, pages visited, and general website usage patterns.

Any analytics or tracking services used by Turning Towards Therapy should be configured with appropriate privacy protections, particularly given the sensitive nature of mental health services.

You may be able to manage or disable certain cookies through your browser settings. Disabling some cookies may affect website functionality.

6. Third-Party Services and External Links

This website may use third-party services to support website hosting, contact forms, scheduling, or other administrative functions.

When you interact with these services, your information may be processed according to the applicable provider's privacy practices and any agreements in place with Turning Towards Therapy.

This website may also contain links to external websites, including professional directories, insurance resources, etc.

Turning Towards Therapy is not responsible for the content, security, or privacy practices of independently operated third-party websites. Visitors are encouraged to review the privacy policies of those websites before sharing personal information.

7. Information Security and Retention

Reasonable administrative and technical safeguards are used to help protect information collected through this website. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Personal information is retained only as long as reasonably necessary for the purposes described in this policy or as required by applicable law and professional obligations.

Clinical records are subject to separate retention requirements and privacy protections.

8. Your Privacy Rights

Depending on applicable law and the type of information involved, you may have the right to:

Request information about personal data collected through the website
Request corrections to inaccurate personal information
Request deletion of certain information, where legally permitted
Ask questions about how your information is used or protected
Request that nonessential communications stop

Certain information may need to be retained to comply with legal, ethical, or professional requirements.

For questions about protected health information maintained as part of therapy services, please refer to the practice's Notice of Privacy Practices.

9. Emergency and Crisis Communications

This website and its contact forms are not intended for emergencies or immediate mental health support.

Messages submitted through the website may not be reviewed immediately.

If you are experiencing a mental health crisis or need immediate assistance, call or text 988 to reach the Suicide & Crisis Lifeline. If you are in immediate danger, call 911 or visit your nearest emergency department.

10. Changes to This Privacy Policy

Turning Towards Therapy may update this Privacy Policy periodically to reflect changes in website functionality, services, technology, or applicable privacy requirements.

Any updates will be posted on this page with a revised effective date.

11. Contact

If you have questions about this Privacy Policy or how information submitted through this website is handled, please reach out through the Contact Page on this website.